Refund policy
REFUNDS POLICY
Hey we get it! Your kids are growing at a rapid rate and sometimes things don't always fit, aren’t exactly what you were expecting or you’ve changed your mind. We want to make sure you’re happy with your product and love it, like we know you will.
CONDITIONS FOR RETURNS OR EXCHANGE
Merchandise must be returned within 30 days of purchase.
Merchandise must be in saleable condition with all tags attached.
Merchandise must not be worn, damaged, altered or washed.
FREE EXCHANGES: We provide Free Exchanges on all full price items that adhere to the Exchange/Return condition.
EASY RETURNS: We accepts returns for all full price items that adhere to the Exchange/Return conditions. We'll happily provide a full refund, standard shipping rates will apply. Alternatively we can provide a refund in the form of a store credit. Please note, that any payments refunded through Afterpay will incur a 6% fee.
Return items must be received within 14 days.. Once received, your refund will be processed as soon as possible and funds will be returned to the Credit Card or PayPal account that was used for the original transaction. Store credits will be issued in the form of a digital gift card.
INTERNATIONAL RETURNS/EXCHANGES: We are more than happy for you to return or exchange full price items that adhere to our requirements within the 30 day timeframe. You'll need to cover the cost of all postage for all International Returns and Exchanges.
DISCOUNTED AND SALE ITEMS
SALE EXCHANGES: If you’d like to swap the size of an item that you have purchase during the sale period you will need to cover the cost of all postage. You will be prompted to make payment before completing the exchange process. We will place your desired size hold for 14 days please ensure your items are returned within this timeframe to avoid the item being sold. If the desired item or size isn't available you will have the option to select a store credit delivered in the form of a digital gift card.
SALE REFUNDS: Sale items are not eligible for a refund.
SALE: Prices as marked. Not available in conjunction with any other offer, discount or bundle. Unfortunately we're unable to offer refunds on sale items however we're happy to exchange for the correct size if available, you will just need to cover the cost of all postage.
OUTLET/ARCHIVE, BARGAIN BIN AND FINAL SALE: Refunds and exchanges cannot be offered on items purchased in the Archive, Outlet, Bargain Bin or marked ‘Final Sale’, unless faulty. If an item is faulty you'll be asked to provide a photo and your submission will be reviewed.
PROMOTIONS: All items purchased during an online promotion with the use of a discount code or an automatic discount applied at checkout, are subject to the Terms and Conditions specific to the relevant promotion. These Terms and Conditions are outlined online at the time of the promotion. By purchasing during these times you’re agreeing to the terms & conditions and return policy surrounding the promotion.
FAULTY: We take extreme care in ensuring your goods are of the highest quality. Made to play and designed to last is the motto we live by. If for any reason you find a fault with one of our products we’ll happily replace it for you. Please complete the returns and exchange form above so we’re able to rectify the issue with your faulty item.
ITEM AVAILABILITY: On the rare occasion an item is sold-out at the time of purchase, you will be notified by email as soon as possible and offer a suitable replacement or a full refund on the item.
ADDITIONAL TERMS
10% OFF FOR NEW SUBSCRIBERS: 10 Lil Ducks Clothing offers 10% off on your next full price order for customers who subscribe to our newsletter. This will not impact your exchange and return terms on full price items. By subscribing you agree to receive marketing materials, we promise only to send you the good stuff! Discount is only valid for one order per customer and applies to full priced items only. Discount cannot be added after the purchase has been completed. It cannot be used during sale or promotional periods and does not include gift-cards. Please email support@10lilducks.com if you have any questions or issues.
SUPPLIERS: 10 Lil Ducks items purchased from independent stores are subject to their returns policies and procedures. Please contact the original merchant to discuss returns, exchanges or faulty items. 10 Lil Ducks cannot accept returns for items that have not been purchased via www.10lilducks.com